Questions, answered
Everything about the WhatsApp Business API, billing, and your data.
Do I need the WhatsApp Business API?
Yes. Raabta runs on the official WhatsApp Business Platform, which is what lets several teammates share one number safely. We handle the connection for you during onboarding, and you keep your existing number.
Can my team keep using their own phones?
They will not need to. Everyone works from Raabta in the browser on one shared number, so conversations no longer live on a single person’s handset. Your customers keep messaging the same number they always have.
How does billing work with Meta’s fees?
Your Raabta plan is a flat per-workspace subscription. WhatsApp itself charges per conversation, and those Meta fees are separate and passed through at cost, with no markup, so you only ever pay Meta what Meta charges.
Is my data kept separate from other businesses?
Every workspace is isolated from every other, with owner and member roles and an approval gate before anyone new can see your conversations. Opt-outs and suppression are enforced automatically on every send.
What about the 24-hour messaging window?
WhatsApp lets you reply freely for 24 hours after a customer’s last message; after that you need an approved template. Raabta tracks the window on every chat and prompts you with the right template when the free-form window has closed.
Still have a question?
Tell us about your team and your number, and we’ll help you get set up.